When I started experiencing loss of coordination and double vision, I went to a local clinic in Kharkiv, where an MRI scan revealed multiple demyelinated lesions in the white matter of my brain. Later examinations confirmed I had multiple sclerosis (MS). The problem was that I did not receive any clear information from my doctors about the disease or the treatment. As health insurance in Ukraine does not cover MS treatment, I was offered the possibility to participate in a new drug trial. The drug was similar to Copaxone, which is used to prevent MS relapses. I refused to participate because I didn’t understand my condition. On the advice of my Dutch friend, I contacted Diagnose.me. I received a detailed report from Dr Georgios Karas, a neuroradiology specialist, with explanations that were easy to understand and which finally gave me the valuable information I had long wanted to hear about my condition.